Identify the transaction
Start with whether you need an entry permit, new residence, renewal or cancellation. Share your sponsor type, issuing emirate and whether you are inside the UAE. Avoid sharing identity numbers or case records in an initial enquiry.
Find the appropriate authority
The Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) publishes federal residency services. For Dubai cases, check the General Directorate of Residency and Foreigners Affairs (GDRFA Dubai) service that matches your case.
Prepare and follow up
Record the application reference, submission date and any authority requests. Ask which steps depend on medical fitness, Emirates ID or sponsor actions. For cancellation or travel decisions, confirm the current status and applicable deadlines directly with the authority.
Frequently asked questions
Can you confirm when my permit will be issued?
Issuance depends on authority review and the details of your case. Check the official tracking channel for your application.
Can I start with a general enquiry?
Share your intended transaction, emirate and sponsor type. These details help identify which process to discuss.